Terms and Conditions

Since its early beginning, Shophedel has provided quality service and products to our customers through our catalog and website. In order to improve your experience on our website, we have outlined details below on how to use it. If you need additional help, or have any questions, you can contact us via e-mail at ventas@shophedel.com


Contact Us

Business Hours

We are available to take or process a phone order, provide technical support, or resolve an order concern from 8:00am to 4:00pm EST, Monday - Friday. Call toll free: +1 (888) 782-4487.

Showroom

Visit our showroom in Miami, FL, just minutes off the Florida's Turnpike Highway, Exit 27. Will Call hours are 8:00am - 4:00pm Monday through Friday. You may phone in your order ahead of time at +1 (888) 782-4487 to pick up approximately 30 minutes later (or just come in!) We offer closeout and one-of-a-kind merchandise at bargain prices as well as our full line of quality products.


Inventory

Back Orders

At Shophedel we do everything in our power to have all products on the shelf and ready to ship. When you order an item that is not in stock, you may select from the following options during your checkout:

No Back Order – Ship what is available; remove out-of-stock items from the order.

Back Order – Ship all in-stock items. Out-of-stock items will ship when they become available with no additional shipping charges. If backordered items cannot be shipped within 60 days of the original order, the backorder will be cancelled.

  • We select the carrier for backorder shipments.
  • All orders are submitted via the internet and downloaded within minutes to allocate inventory for you.

While we maintain deep inventory levels, items shown in stock at the time you place your order may become allocated by orders taken previous to yours. In the event we cannot fill your order in its entirety, we will:

U.S. Customers – Ship in-stock items and backorder the remainder.

International Customers – Ship in-stock items and remove out-of-stock items. Please re-order when stock arrives. You may elect to receive an email notification of stock. Simply visit the product detail page and enter your email address

Special Orders

If we do not stock the item you need, we are happy to check price and availability thru our many suppliers. Contact us at ventas@shophedel.com or call +1 (888) 782-4487. Special orders are non-cancelable/non-returnable and may require pre-payment.

Pricing

The prices listed on this website are FOB Miami, FL, payable in U.S. dollars. All quantity price breaks apply per individual part number only. Sorry, no mixing for lower prices. Email ventas@shophedel.com for large quantity pricing.

Due to market fluctuation and the possibility of errors, Shophedel is not obligated to honor inaccurate pricing. To confirm pricing, please email ventas@shophedel.com


Payment Methods

Credit Card

MasterCard, Visa, Discover, and American Express are available to customers within the United States, Canada and Latin American countries.

Prepaid

Mailed orders paid with a company or personal check are held 10 days for clearing of funds. Orders paid with guaranteed funds (money order, cashier's check, certified check, wire transfer) ship within 24 hours of receipt. We charge $30.00 for each returned check, plus any applicable legal fees incurred. 

PayPal

If you choose the PayPal option and do not have a PayPal account, you may register at https://www.paypal.com and then submit your payment to ventas@shophedel.com. Once we receive confirmation of deposit from PayPal, your order will ship and a confirmation of shipment emailed. PayPal terms are available only to registered and verified PayPal buyers. Order must ship to bill-to address on file with PayPal.

Wire Transfer

Customer pays fees imposed by the sending and receiving bank. Overpayments are applied as a credit on file toward future purchases. Submit payment to:

Bank of America
2680 NW 107th Ave
Doral, Fl, 33172
Bank routing # 026009593
Acct# 898059554049
Swift Code: BOFAUS3N

Sales Tax

We are required by law to collect 7% Florida state sales tax when orders ship to a Florida address. Customers with a signed tax exempt certificate on file complete with a valid reason for claiming exemption are not charged sales tax.


Shipping

We ship orders Monday through Friday from our warehouse in Miami, Florida. Most orders ship the same day when received before 4:00pm ET. USPS orders are shipped the following business day.

Shipping Services

Destination →
Carrier ↓

Contiguous U.S.

AK / HI

International

UPS Residential and UPS Ground Commericial Delivery Monday-Friday


1-5 business days


3-5 business days.

 

Fedex*


3-5 business days, depending on service selected.

 


3-5 business days, depending on service selected.

 


3-5 business days. Includes broker fees, duties, and taxes for Canada. Other countries exclude RDQ fee, duties, customs, taxes, and any other import fees required at point of entry. Refused shipments are deemed abandoned, seized by the carrier, and are non-refundable.

TNT*


3-5 business days. Not guaranteed.


3-5 business days. Not guaranteed.


3-5 business days. Includes broker fees, duties, and taxes for Canada. Other countries exclude RDQ fee, duties, customs, taxes, and any other import fees required at point of entry. Refused shipments are deemed abandoned, seized by the carrier, and are non-refundable.

DHL*

 

 

 ✔
2-4 business days. Not guaranteed.

Shipping Charges

We provide FREE Economy Shipping on most U.S. orders over $100. We select the carrier when Free Economy Shipping is chosen.
Due to actual and/or dimensional weight, some orders require Truck Freight and do not qualify for Free Economy Shipping. We will notify you prior to shipping. You may advise us of your preferred carrier or we can assist you in finding the lowest rate. Terms are Freight Collect.


Change / Cancel Order

Because our order processing occurs within minutes of receiving an order, changes cannot be made to quantities, part #'s, shipping methods, or address. Please contact +1 (888) 782-4487 to check the status of your order and request the following options:

Void Order: If your order has not been invoiced, you may instruct us to void the order so that you can submit a new, revised order. Please allow 3-7 days for the original credit card authorization to drop off.

Refuse Shipment: If your order has shipped, you can refuse the shipment. We will process a refund once the refused shipment arrives to our facility. Please note that original shipping charges are not refundable. Return shipping is deducted from refund.

The following UPS Package Interception services are available (but not guaranteed) for orders in "Shipped" status. 
UPS charges $12 (per box) Interception Fee.:

  • Redirect – Change ship-to address. UPS will permit redirects for a fee when instructed by Shophedel
  • Reschedule delivery date
  • Will Call – Hold package at UPS hub for customer pick-up at no cost
  • Return to sender (Shophedel)
  • Money-Back Guarantee

Purchase any of the quality products on this website and if for any reason you decide the part does not suit your application or just isn't for you, simply return it to us in new, pristine condition within 30 days of the purchase date and we will promptly issue you a merchandise credit or refund, whichever YOU prefer.

Please read Merchandise Returns Terms and Conditions before returning products. Restocking fees (up to 30%) or denied returns may apply when conditions are not met.


Returns Terms and Conditions

Merchandise returns (all reasons) over $250 require a Return Merchandise Authorization (RMA) #. Email ventas@shophedel.com or call +1 (888) 782-4487. Write the RMA# clearly on the outside of the outer carton.

Refund exceptions made to this policy are for store credit only. All other refunds are issued to the original method of payment.

Return all accessories, manuals/instructions, warranty cards, manufacturer packaging (including factory box, foam, fillers, and padding), hardware (grills, screws, etc.) and printed material (booklets, manuals, instructions, etc.) Fees imposed to us by our supplier to replace packaging, hardware, or printed materials are deducted from the refund amount.

Return postage-prepaid and insured via ground or parcel post. Package the product to protect it from damage in route to Shophedel. Insure the package for the value of the product. In the event the returned package is damaged in route to Shophedel due to insufficient packaging, you may file a claim with the carrier. Insufficient packaging may be cause for some carriers to deny damage claims.

Most returns processed in 3-4 business days. Please note some returns may require extended processing days for technical evaluation, peak times, etc.

Shophedel
Attn: Returns
11251 NW 20TH ST
Miami, Fl 33172

Click here to access our return form. Print and return the form with your return shipment.

Nonreturnable Products

  • Assembled Products – Our 30-day return policy applies to unassembled products. Once assembly has been started or completed, products are considered used and are non-returnable for refund/exchange. This does not limit the manufacturer's warranty policies on any product.
  • Books / CDs / Software (once seal is broken)
  • Custom-cut cable / wire and tubing (samples are available upon request in order to evaluate for proper application. Shipping charges apply)
  • Special order items/quantities
  • Products with visible signs of use such as mounting marks*, scratches, solder, sealing caulk, dirt, sawdust or other debris/residue, extreme odors such as cigarette smoke

Warranty – Defective Merchandise

Limited Warranty – All new products in the catalog, unless otherwise warranted in their description, are warranted only to be free of defects in material and workmanship for ninety (90) days from date of shipment. No purchase order or verbal advice shall alter this. Warranties are shown on each product detail page at shophedel.com

Disclaimer – There are no other warranties, either express or implied, which extend the foregoing, and there are no warranties of merchantability or fitness for any particular purpose. We will not be responsible for incidental or consequential damage due to defective or improper use of, products.

Remedy – We will at our election, and subject to availability, either replace, repair, or exchange any product we have sold with a defect in materials or workmanship, or issue a full or pro-rated refund/store credit for the purchase price plus applicable tax, providing you return such product to us, properly packaged and shipping prepaid, with a copy of your invoice and an explanation of the defect. The foregoing shall be the exclusive remedy for defective or nonconforming merchandise.

Some products are warranted thru the manufacturer and may require return shipment, postage paid, directly to the manufacturer. See detailed warranty instructions for each product on the product page at our website. If the product is returned to Shophedel, contact our Technical Support Team at +1 (888) 782-4487 to obtain a required RMA#.

All defective returns are evaluated upon receipt. We do not refund products deemed defective as a result of mishandling or misuse.

Shipment Damage/Error

Inspect your shipment thoroughly upon delivery and report any damage or errors within 5 days of receipt of package.

  • Damaged Merchandise – Carriers will not permit claims after 5 days. Email images of product damages, manufacturer box, outer shipping carton, and shipping label to ventas@shophedel.com . We will file a Damage Inspection Claim which results in a carrier follow-up to inspect your package. Carrier requires recipient to retain all boxes, labels, and packing materials until the claim has been approved. We will proceed with a replacement shipment once the carrier notifies us of claim approval.
  • Errors - Maintain copy of packing slip and shipping cartons while we correct the error.

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